Manager - EasyRent
Company Overview
Founded in 2015 and headquartered in Lagos, Nigeria, Walls and Gates is a revolutionary branding and advertising company reshaping the industry. We specialize in brand-defining advertising ideas, providing services in outdoor and indoor advertising, billboard branding, transportation advertising, and more. Our mission is to create household names through innovation, technology, and a highly motivated workforce.
Job Summary
We are seeking a highly motivated and experienced Manager to oversee the daily operations of our EasyRent division in Surulere, Lagos. The Manager - EasyRent will be responsible for driving business growth, managing client relationships, and ensuring the smooth execution of rental services. This role is crucial in expanding our market presence and maintaining our reputation for excellence.
Key Responsibilities:
Platform Oversight
Oversee daily operations of the Easy Rent platform.
Ensure all property listings, user accounts, and agent profiles are verified and updated.
Monitor and resolve tenant-landlord issues with speed and fairness.
User & Agent Relationship Management
Build strong relationships with landlords, tenants, and agents.
Create onboarding guides and walkthroughs for each group.
Manage customer support and complaints resolution processes.
Growth & Marketing Collaboration
Work with the marketing team to drive platform adoption.
Develop community partnerships with real estate agents and firms.
Tech/Product Liaison
Work closely with the tech team to suggest and test new features.
Monitor bugs, user feedback, and UX issues, ensuring continuous improvement.
Reporting & Metrics
Track platform performance: user growth, active listings, rent processed, resolution rates.
Provide weekly reports and strategic recommendations to the CEO/Walls and Gates leadership.
Revenue & Partnerships
Drive monetization strategies (agent commissions, premium listings, etc.)
Explore collaborations with fintech, legal, and housing service providers.
Required Qualifications
To be considered for this role, candidates must possess:
3–5 years in operations, real estate, or platform management
Strong understanding of property or digital marketplace environments
Tech-savvy with basic knowledge of platforms, CRMs, or admin dashboards
Excellent communication, negotiation, and people skills
Problem-solver, proactive thinker, highly organized
Bonus: Experience in real estate tech, Lagos housing market, or startup growth
Preferred Qualifications (Optional)
The following qualifications would be advantageous:
MBA or other relevant postgraduate degree.
Experience in the outdoor advertising industry.
Familiarity with the Surulere market.
Equal Opportunity Statement (Optional)
Walls and Gates is an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
Work Location & Schedule
This is an on-site position located in Surulere, Lagos. The working hours are Monday to Friday, 8:00 AM to 5:00 PM. Flexibility may be required to meet business needs.
Requirements
- Develop and implement strategies to achieve EasyRent's revenue and growth targets.
- Manage and mentor a team of sales and operations staff.
- Oversee client relationships and ensure high levels of customer satisfaction.
- Monitor market trends and competitor activities to identify opportunities for growth.
- Prepare and manage budgets, forecasts, and reports.
- Ensure compliance with company policies and procedures.
- Resolve any issues or complaints in a timely and professional manner.
- Identify and develop new business opportunities within the EasyRent division.
Benefits
- Competitive salary (TBD).
- Opportunities for professional development and growth.
- Dynamic and supportive work environment.
How to Apply
Interested candidates are invited to apply through the "Apply Now" button on our website. Please complete the application form thoroughly, as it is the primary determinant for shortlisting candidates. Submit your CV via email or include a Google Drive link to your CV in the application form. We encourage you to present your qualifications and experience in the best possible light.
For inquiries, please contact hr.growthdepartment@wandggroup.com.